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Customer Service Associate

 

POSITION TITLE:  Customer Service Associate                                  

REPORTS TO: Director of Membership

Part-time 5:30 am - 9:30 am (Monday through Friday and some weekends and Holidays)

FSLA: Non-Exempt


Provide exceptional customer service to members, non-members, guests and staff at the MJCCA, in person and over the phone. Maintain access control and security procedures for members and guest at front, fitness center and pool entrances.  Maintain knowledge of staff, facilities and programs from which you can draw on to assist customers in a timely and effective manner.


Responsibilities & Duties:

  • Provide exceptional first-line customer service to all customers
  • Reliable, courteous, and punctual
  • Smile and great all customers as they arrive and depart
  • Assist with inquiries by telephone and in person
  • Answer telephone in a proper manner and operate switchboard effectively
  • Communicate all information regarding membership levels and privileges to guests accordingly
  • Check in all members and guests using agency procedure
  • Accept, process and discharge packages and documents following proper procedure
  • Maintain knowledge of facility, programs and staff to answer questions and assist members with basic registration information, program location and additional information as required
  • Address and respond to customer and staff questions, requests, concerns and issues in a timely and efficient manner
  • Cover box office and ticket sales using 3rd party system
  • Build and Maintain relationship with repeat customers
  • Follow up with customers via thank you notes, emails and in person
  • Flexibility with schedule and offering assistance other departments when asked
  • Handle administrative duties of the department
  • Identify emergencies and follow appropriate procedures
  • Complete any additional projects as assigned by Director
  • Strictly adhere to MJCCA policies and procedures
  • Additional Responsibilities – Secondary level Box Office - including but not limited to answering voicemails, responding to e-mails, reserving patron and sponsor tickets.


Qualifications:

  • Excellent interpersonal skills
  • Possess excellent computer and typing skills
  • Proficiency in Microsoft Suite (Word, Excel and Outlook)
  • Competence in basic-level mathematics
  • Ability to multi-task and prioritize
  • Detail oriented
  • Good organization skills

 

Requirements:

  • Flexibility – position includes night and weekend hours
  • Ability to work outdoors (as needed)
  • Must possess strong conflict resolution skills
  • Willingness to cross-train and take on additional responsibilities

 

 

To apply

Complete an Employment Application.

E-Verify


The MJCCA participates in E-Verify.

Full details
English | Spanish

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