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Membership & Registration Associate


POSITION TITLE: Membership & Registration Associate
DEPARTMENT: Membership
FSLA: Non-exempt
HOURS: 40 hours per week (including Sundays & evenings)

Responsibilities & Duties:

  • Provide first-line customer service to all prospective members and enrolled members
  • Meet prospective members, provide information, conduct tours and convert tours to a membership purchase.  
  • Enroll new members and process new member applications
  • Process registrations for members and non-members for programs and events
  • Work with other departments to ensure proper registration and billing for programs and events
  • Address and respond to customer and staff questions, requests, concerns and issues
  • Cover box office and ticket sales using 3rd party system
  • Maintain prospective member data base using a CRM software
  • Proactively build and develop relationships with new and existing members by providing premiere customer service to maximize member referrals
  • Recruit new members through outbound calling and lead generation
  • Follow up with prospective members on a regular schedule
  • Follow up with non-renewed members
  • Demonstrates exemplary sales skills by encouraging personal monthly acquisition goals are met through persistent and enthusiastic outreach
  • Help develop, organize and execute membership promotions
  • Tour and enroll people in Silver Sneakers and compile monthly report.
  • Handle administrative duties of the department
  • Ensure all emails and calls, both direct and to the team inboxes, are returned and answered
  • Complete any additional projects as assigned by Director
  • Maintain a working knowledge of the MJCCA’s membership structure, current programs and events
  • Membership responsibilities – Available to work some nights and weekends


Qualifications:

  • Bachelor’s Degree preferred
  • Excellent interpersonal skills
  • Excellent computer skills
  • Proficiency in Microsoft Word, Excel and Outlook
  • Competence in basic-level mathematics
  • Ability to multi-task and prioritize
  • Sales Experience preferred
  • Experience using and maintaining a CRM database
  • Polished and professional appearance
  • Experience in meeting and exceeding goals in a performance based culture
  • Ability to engage and exude confidence with distinguished clientele

To apply

Complete an Employment Application.

E-Verify


The MJCCA participates in E-Verify.

Full details
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The MJCCA’s Inclusion Program strives to provide the necessary accommodations and flexibility for youth who require additional support so they may access the transformative opportunities available at the MJCCA. Our Inclusion Team collaborates with parents, educators, and staff to determine if successful program placement is possible. These youth and their families are then supported by our Inclusion Team through program accommodations and may also receive individualized assistance. Click here for more information.